Q: How or where do I obtain a “Proof of Purchase”?
A: Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale, and Date of Shipment. Your purchase was made online and thus you can download your receipts from Amazon.
Q: When will my credit card, or payment method, be charged?
A: You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment. While your order processing typically takes 1-2 business days for processing, during high demand or peak season, you may experience 3-7 business days of processing after your payment before your order is shipped out.
Q: How long will it take to get my item after placing an order?
A: It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click here: SHIPPING & DELIVERY.
Q: I tried to use a coupon code, but it didn’t work. Why can’t I use my code?
A: There are couple of possible reasons why a coupon code didn’t work in your cart. The coupon codes offered for our website are typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.
Q: Can I use a coupon on a previous order?
A: Coupon codes are not valid for prior purchases. They cannot be added retrospectively by you or by the UREVO team. A coupon code must be entered at the time of checkout to be applied.
Q: I just placed an order today and need to make a change on my order, can I?
A: If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our Return policy, click here: WARRANTY & RETURN.
Q: I just placed an order online, but right after... I received an email saying my order has been canceled. What gives?
A: There are many reasons this may have happened:
Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but it's not here. It happens to the best of us.
We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
You have been a blacklisted customer and are no longer allowed to purchase with us.